Payment policy

Payment Policy

At Cosylamp, we aim to provide a safe, secure, and seamless shopping experience. This Payment Policy outlines the accepted payment methods and the terms under which payments are processed.

1. Accepted Payment Methods

We currently accept the following secure payment methods:

  • Visa
  • MasterCard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay (by Shopify)
  • Bank Transfers (for bulk orders – contact us at contact@cosylamp.com for details)

All payments are processed securely through encrypted connections and trusted third-party payment providers.

2. Currency

All transactions are processed in British Pounds (GBP) unless otherwise stated. Your card issuer may convert the amount into your local currency based on their exchange rate and fees.

3. Payment Authorization

By placing an order on our website, you confirm that:

  • You are authorised to use the selected payment method
  • The billing information you provide is accurate and complete
  • You authorise us to charge the full order amount, including taxes and shipping fees, to the provided payment method

Orders will only be processed after full payment is successfully received and verified.

4. Failed or Rejected Payments

If your payment fails or is declined by your provider, your order will not be processed. Please ensure you have sufficient funds and correct billing details. We reserve the right to cancel unverified or unpaid orders.

5. Payment Security

We do not store any credit card or payment details on our servers. All transactions are handled by PCI-compliant, secure payment processors to protect your information.

6. Order Confirmation

Once your payment has been processed successfully, you will receive an order confirmation email with your purchase details and invoice.

7. Fraud Prevention

Cosylamp reserves the right to refuse or cancel any order if fraudulent activity is suspected or if unauthorised use of a payment method is detected.

8. Questions?

Visit our FAQs page or contact our customer services.

Contact Information:
Store name: Cosylamp
Address: 207 Regent Street, Third Floor, Suite 8-218, London, W1B 3HH, United Kingdom
Email: contact@cosylamp.com
Phone: +442045774196

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We do our best to reply to your e-mail within 1–2 business days.