FAQ
Welcome to the frequently asked questions page of Cosylamp. We're here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us directly.
Frequently Asked Questions (FAQ)
1. What are the shipping times?
Our estimated shipping times are as follows:
- Handling time: 1-3 business days
- Transit time: 5-8 business days
- Estimated delivery time: 6-11 business days
For more details, please refer to our Shipping Policy
2. Do you offer free shipping?
Yes, we offer free shipping on all orders within the UK. For more information, please check our Shipping Policy
3. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email so you can follow your package every step of the way. Your package can be tracked through the Track My Order page on our website.
4. What is your return policy?
We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.
5. What should I do if my item arrives damaged?
If your item is damaged during transport, please contact us within 72 hours of receiving the package. Take clear photos of of the packaging and the product(s) and send them together with the issue to contact@cosylamp.com. We’ll do our best to resolve the issue as quick as possible.
6. How can I reach customer service?
You can contact us at any time via contact@cosylamp.com or directly via our Contact page. We aim to respond within 24 hours.
7. Do you ship internationally?
No, we currently ship exclusively within the United Kingdom.
8. Can I place a bulk order for my business or organization?
Yes, we love to partner up with professional businesses and do accept bulk orders. Please contact us through contact@cosylamp.com and one of our team members will happily assist you with placing the perfect order for your business.